Refund policy

Returns and Refund Policy

At Zorevia Beauty, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully before placing an order.

7-Day Return Period

You may request a return within 7 days after receiving your order.

To qualify for a change-of-mind return:

  • The product must be unused, unopened and in its original sealed packaging.

  • The product must be in the same condition in which it was received.

  • You must provide your order number and proof of purchase.

  • The return must first be approved by Zorevia Beauty.

For hygiene and safety reasons, opened or used beauty, skincare, cosmetic and personal-care products cannot be returned because you changed your mind, except where the product is defective or where applicable consumer law gives you the right to return it.

Do not send a product back before contacting us. Unapproved returns may not be accepted.

How to Request a Return

Email us at [INSERT YOUR CUSTOMER-SERVICE EMAIL] within 7 days of receiving your order.

Please include:

  • Your full name

  • Your order number

  • The reason for the return

  • Clear photographs or a video if the product is damaged, defective or incorrect

If your return is approved, we will provide instructions and the return address:

[INSERT YOUR RETURN ADDRESS]

Return Delivery Costs

Return-delivery costs depend on the reason for the return:

  • Change of mind or unwanted product: The customer is responsible for the return-delivery costs.

  • Incorrect product supplied: Zorevia Beauty will cover the reasonable return-delivery costs.

  • Damaged or defective product: Zorevia Beauty will cover the reasonable return-delivery costs where required by applicable law.

Original delivery charges and other payments will be refunded where required by South African consumer law.

Please use a tracked delivery service when returning an item. Zorevia Beauty cannot be responsible for a return parcel that is lost before reaching us.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives. Contact us promptly if your product is damaged, defective or incorrect.

Products that are defective, unsafe or unsuitable may qualify for a repair, replacement or refund in accordance with the South African Consumer Protection Act. These legal rights are not limited by our 7-day change-of-mind return period.

Damage caused by misuse, neglect, accidental damage, incorrect handling, normal wear and tear or failure to follow the product instructions will not qualify as a manufacturing defect.

Refunds

We will inspect the returned product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may differ depending on your bank or payment provider.

Where the statutory cooling-off period applies to an electronic transaction, applicable payments will be refunded within the period required by South African law.

Order Cancellations

Contact us as soon as possible if you want to cancel an order.

If the order has not yet been processed or dispatched, we will try to cancel it. We cannot guarantee cancellation after processing has started. If the order has already been dispatched, the applicable return procedure must be followed.

Non-Returnable Items

Unless the product is defective or applicable law requires otherwise, we do not accept change-of-mind returns for:

  • Opened or used beauty and personal-care products

  • Products without their original sealed packaging

  • Gift cards

  • Clearance or final-sale products clearly marked as non-returnable

  • Products damaged through misuse, neglect or improper handling

Exchanges

The fastest way to obtain another product is to return the qualifying item and place a new order after the return has been approved.

If you received an incorrect or defective product, contact us before placing another order so that we can assist you.

Contact Us

For return or refund enquiries, contact:

Zorevia Beauty
Email: [INSERT YOUR CUSTOMER-SERVICE EMAIL]

This policy does not exclude or limit any rights that customers have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African laws.