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Returns & Refunds Policy

At Zorevia Beauty, we want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.

7-day return period

You may request a return within 7 days after receiving your order. For a change-of-mind return, the product must be unused, unopened, in its original sealed packaging and in the same condition in which it was received. You must provide your order number and proof of purchase, and the return must first be approved by Zorevia Beauty.

For hygiene and safety reasons, opened or used beauty, skincare, cosmetic and personal-care products cannot be returned because you changed your mind, except where the product is defective or applicable consumer law gives you the right to return it.

Do not send a product back before contacting us. The return address will be provided after your return has been approved.

How to request a return

Contact us within 7 days of receiving your order. Include your full name, order number, reason for the return, and clear photographs or a video if the product is damaged, defective or incorrect.

Return delivery costs

Change of mind or unwanted product: The customer is responsible for return-delivery costs.
Incorrect product supplied: Zorevia Beauty will cover reasonable return-delivery costs.
Damaged or defective product: Zorevia Beauty will cover reasonable return-delivery costs where required by applicable law.

Original delivery charges and other payments will be refunded where required by South African consumer law. Please use a tracked delivery service. Zorevia Beauty cannot be responsible for a return parcel lost before reaching us.

Damaged, defective or incorrect products

Please inspect your order as soon as it arrives and contact us promptly if it is damaged, defective or incorrect. Products that are defective, unsafe or unsuitable may qualify for a repair, replacement or refund in accordance with the South African Consumer Protection Act. These rights are not limited by our 7-day change-of-mind period.

Damage caused by misuse, neglect, accidental damage, incorrect handling, normal wear and tear or failure to follow product instructions is not considered a manufacturing defect.

Refunds

We will inspect the returned product and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing times may differ depending on your bank or payment provider. Where a statutory cooling-off period applies to an electronic transaction, payments will be refunded within the period required by South African law.

Order cancellations

Contact us as soon as possible if you want to cancel an order. If it has not been processed or dispatched, we will try to cancel it. We cannot guarantee cancellation once processing has started. If it has already been dispatched, the applicable return procedure must be followed.

Non-returnable items

Unless an item is defective or applicable law requires otherwise, we do not accept change-of-mind returns for opened or used beauty and personal-care products, products without their original sealed packaging, gift cards, clearly marked final-sale products, or products damaged through misuse or improper handling.

Exchanges

The fastest way to obtain another product is to return the qualifying item and place a new order after approval. If you received an incorrect or defective product, contact us before ordering again so we can assist.

Contact us

Use the Contact Us page for return and refund enquiries. This policy does not exclude or limit rights under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African laws.

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